When I moved my office upstairs to the family room, I moved partially because it was too cold in the office I had occupied for over 15 years. Around 2006, we started burning wood in the new living room fireplace, I knew then that I had to either find another source of heat for the lower office or find a new home upstairs.
The family room had always been underused ever since my sons grew up. Our living room, dining room, and kitchen all blend together and that is the area we use the most. The family room was largely being ignored. One of the pluses of the upstairs family room is that it has its own source of heat, the gas fireplace. Unfortunately, shortly after I moved upstairs, the fireplace decided to die. I had our supplier’s repair people in multiple times and despite replacing a critical part, it kept failing.
Finally, I spoke to Jim Hurtis, with Hurtis Heating & Air at a Christian Business Leaders Breakfast that we both attend regularly. I asked if Hurtis also installed fireplaces. He said they did and I took his business card with a plan to call him. After a consultation appointment to discuss my needs, he offered to send his repair team to assure that the existing one was dead or maybe get it to limp along for a few more years. His team came and assessed the old fireplace but between the rusted bonnet, the cost of potential replacement parts and the uncertainty of the life left in my old one, we agreed to buy a new unit. Monday, September 14 was installation day. Mark and Rick arrived in the morning and removed the old unit and installed the new one which looks much better even without being finished. My family of carpenters is charged with the finishing but if they take too long, I will be hiring someone else.
The true test will come when the weather turn cold but I am already feeling pleased that I chose Hurtis to solve this problem. Rick and Mark were patient throughout the process and taught me how the unit worked including demonstrating how to turn the pilot off and on so that we can save that gas and heat until we really need it. My office that I have loved so well in these warm months with the adjacent deck and large windows overlooking the city will once again be a warm place to work in the winter months.
Choosing the right partner to work with you to solve your problems makes a big difference and I am careful to select people who go the extra mile with their customer service, Jim Hurtis and his team did that for me! I would not hesitate to refer them to anyone else who needs heating, air conditioning, or even a new fireplace.
[...] back last fall when my gas fireplace in my office failed, who was I going to call? Jim Hurtis! Actually, I asked him at a breakfast if they did fireplaces [...]