Break All The Records!

I married into a Packer family! The family has season tickets and even if no one goes to the game, schedules are planned around when the Packers play.

Enthusiasm has no Age Limit!

At 87, my father-in-law is still an enthusiastic fan and my husband wears his earphones half on and the TV set on so he gets to hear both the radio commentary and the TV.

I was probably most glued to the games during the Brett Favre / Reggie White era because I loved Reggie’s life attitude. The helmet in pic is signed by Reggie with 1st Corinthians 13 (the love passage.)

My sons are 22 and 23 right now and they caught the Packer fever early. One Sunday, I gave in to exhaustion and took a nap during the game.

Break all the Records!

I woke to hearing my youngest son, Dan, yell “Break All The Records!” in his deep Packer voice. Dan’s known to lose his voice during games. He’s the one we weren’t sure would catch the Packer fever but he has! He has gone to multiple games and loses his voice there too. He wears his lucky Packer shirt every game day. Definitely a Packer fan! Sunday’s game against the Arizona Cardinals had Aaron Rodgers breaking multiple records.

The phrase: “Break All The Records” stuck in my head. What if we approached business and life with that level of enthusiasm?

Break all the records in Customer Service

How would that change things? All of us have been to businesses that have given us less than record-breaking customer service.

Example: New Year’s Day, a friend and I had a horrible morning trying to find breakfast. A saga that began driving by closed restaurants or unable to even get on a waiting list, and ended with us walking out of a famous breakfast franchise when we were not even being offered coffee for over a half hour and being passed up for people who came after us.

Finally, we left that breakfast franchise and went to Applebees since it was now lunch time and had outstanding service and quick food. We told the staff at Applebees of our nightmarish morning and they hustled to take care of us.

Could you break all the records for customer service in your present job?

• What would happen if you did?
• What if that was your goal?
• Would you be happier?
• Would your customers or clients be grateful?
• Would they be more willing to tell others?
• I told you about Applebees. I could have just complained about the other restaurant… but I would rather give the good one praise.

I know that as I look at 2010, I am going to look at how I do things at Design Resumes and make sure that I continue to provide the “break all the records” feeling for my client base.

As always, talk to me, I talk back!